General Questions and Order Inquiries
How do I place my order?
To start your order, please input your vehicle year, make, model, sub-model and type of product you’re looking for, you’ll be shown all the different part numbers that fit. After adding an item to your cart, click the shopping cart icon in the top right of the page to begin our easy checkout process.
How do I check the status of my order?
When your order is shipped you will receive a shipment confirmation email, sent to the email you entered when placing your order, with tracking information. You may also view the status of your order on your my account page.
Can I cancel my order?
It isn't possible to cancel an order unless you have been notified the part is on backorder status. If you've received notification that your part in on backorder and would like to cancel the order, please request cancellation via the Contact form.
What if I purchased my product elsewhere?
Returns and warranty can only be processed through this website if product was originally purchased through this website. All products that were not purchased from this website must be processed through their place of purchase to verify purchase information.
What payment methods do you accept?
We accept Visa, Mastercard and Discover credit cards, debit cards and select digital wallet payment options.
Can I track my order?
Yes, we provide a tracking number once the order has been shipped. You can track your order using the tracking number provided on our website. If you did not receive a tracking number, contact customer support.
Do you offer free shipping?
Rancho offers free FedEx Ground shipping on all orders over $100 in the contiguous United States
excluding Alaska, Hawaii and off-shore U.S. territories.
How do I create an account?
You can create an account by clicking on the "Sign In" button on our website and selecting "Create an Account". You will be prompted to enter your email address and create a password.
Is my personal and payment information secure on your website?
Yes, we take the security of our customers' personal and payment information very seriously. We use industry-standard encryption and security measures to protect your data.
How do I contact customer support?
You can contact our customer support team via email using the Contact form. Someone from our team will respond within 1 business day.
How long does it take to process and ship an order?
We typically process orders within 1 business day. Orders received by 1PM EST Monday - Friday will be processed and shipped out the same day, excluding holidays. All orders received after 1PM EST, on a holiday or over the weekend will be processed and shipped the following business day. Once your order is shipped, please allow 1 - 5 business days for Ground shipping depending on your location.
What is your Return Policy?
You must process all returns through your original place of purchase. If you purchased direct from Rancho on this website please visit your Account/Order History and select the product you would like to return. Then select Return.
Returns on purchases direct from the Rancho website are accepted if the product is in new condition, in original packaging and processed with 60 days of your purchase. Once the request is approved, you will receive a Return Authorization email with a shipping label. You must print and apply the mailing label to the package and drop of the package to an authorized FedEx location or schedule the pick-up from your home. The return shipping cost will be deducted from your return. Once the package is received and inspected, a refund will be posted to your account and will receive an email update that your return has processed
When will I receive a refund?
Estimate refund timing is 1 – 3 days after we receive your return. Refund will be applied to your original purchase method of payment.
What is your Warranty Policy?
You must process all warranty claims through your original place of purchase.
If you purchased direct from Rancho on this website, please go to the contact form, select warranty claim, describe your issue and provide your order number. Your order number can be found by logging into your account. Once your warranty claim is approved, Rancho will ship a replacement product within 2 business days as long as the part is in stock. Please allow an additional 2 – 5 days for delivery. You will also receive a shipping label so you can send your defective part back to our warehouse for inspection.
Once you receive your replacement product, you must ship the original part back to Rancho within 30 days of processing your claim. Print and apply the mailing label to the package and drop off the package to an authorized FedEx location or schedule the pick-up from your home. If you do not return the original product, the replacement part will not be eligible for future warranty processing. Also, if we receive the product and the inspection reveals it failed due to improper installation, your replacement part will not be eligible for future warranty processing.
When will I receive a replacement part?
Estimate replacement part will be shipped within 2 business days of approving your warranty claim. Please allow an additional 2 – 5 business days for shipment to arrive depending on location. If product is not in stock or no longer available a comparable part or upgrade will be sent, or we may elect to refund your original purchase price if we no longer have a compatible part.