PERFORMANCE GUARANTEE AND 90-DAY RISK-FREE RIDE OFFER
We challenge you to try our Rancho® RS9000™XL or Rancho® RS7000®MT Shock Absorbers risk-free for 90 days - if these products* don’t meet the challenge, call us for your money back.
Try qualifying Rancho products* for 90 days. We guarantee you’ll experience the Rancho performance difference! If, for any reason, the qualifying products* don’t live up to your expectations within the first 90 days, return the products and we will refund your original product’s purchase price (which shall not exceed the manufacturer’s suggested retail price), plus labor (not to exceed $50 per pair). We’re that confident you will be satisfied with Rancho RS9000™XL or Rancho RS7000®MT Shock Absorbers!
For questions about this offer, please contact our customer service department at 734-384-7898.
*Offer limited to the purchase of four (4) Rancho RS9000™XL or Rancho RS7000®MT Shock Aborbers. This offer does not include units improperly installed or substituted. Valid only on vehicles used for private, non-commercial use and may be withdrawn at any time.
LIMITED LIFETIME WARRANTY (limited to qualifying Rancho® products only)*
Tenneco warrants qualifying Rancho® products against defects in materials or workmanship (except finish) when used under normal operating conditions for as long as the products are installed on, and the original purchaser owns, the original vehicle on which they were installed.
LIMITED LIFETIME WARRANTY QUALIFYING PRODUCTS:
Rancho® RS9000XL™ Shock Absorbers
Rancho® RS7000MT™ Monotube Shock Absorbers
Rancho® RS5000™ Shock Absorbers
Rancho® Light Truck Suspension Components
1-YEAR LIMITED WARRANTY
Rancho® RockGear™ products carry a 1-Year Limited Warranty against defects in materials or workmanship (except finish).
90-DAY LIMITED WARRANTY
Rancho® RS9000XL™ extended length and coil-over shock absorbers carry a 90-Day Limited Warranty against defects in
materials or workmanship (except finish).
*Tenneco’s obligation under the Limited Lifetime Warranty, 1-Year Limited Warranty and 90-Day Limited Warranty is limited to replacement of
the defective or worn-out product (except finish) with the same (or substantially comparable) product in accordance with this warranty. Cost of
removal and installation are not included, and any incidental and consequential damages are excluded under this warranty, regardless of when
the failure occurs. The warranties have no cash value and are valid only in North America and Canada. The warranties do not apply to products
which have been modified, improperly applied or installed on vehicles used for commercial or racing purposes. Further, these warranties are
limited to use on privately owned passenger cars or light trucks. The warranties do not apply to extended length shock absorbers or products
not specifically listed for applied vehicle. The warranties do not apply to normal wear components, including, but not limited to, suspension
bushings, tie rod ends, ball joints or spherical rod ends.
To make a claim under this warranty, return the worn-out or defective product with the dated original receipt to the dealer or retailer from
whom it was purchased or to a Tenneco dealer for verification and exchange under this warranty.
All other warranties not specifically set forth herein, express or implied, are hereby expressly disclaimed to the extent permissible by applicable law. The applicable warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Any implied
warranties you may have under state law that may not be disclaimed are limited to the same duration as the applicable warranty set forth
herein. Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitations and exclusion may not apply to you.
Tenneco will contact warranty-serviced consumers to conduct customer satisfaction surveys relating to product and warranty service.
Survey activity will provide valuable feedback and help measure the level of consumer satisfaction in different markets.
Warranty Form - Installer/Retailer Use Only
• Warranty Claim Form (231 kb)
• Warranty Claim Form (52 kb - Spanish)